Has anyone installed/integrated ICM 4.6.2 with Advocate Reserve Agent? We are currently using the Advocate Service Objective options and want to use Reserve Agent. What additional configuration on the ICM end is required?
We played with it a little bit in our lab, but there is no way to really map the logic in your vectors with ICM logic... I think the agents showed their reserve skills with priority 51 & 52 (you may be able to map this in configure ICR). Sorry, it's been a while... The basic upshot is that if you are going to pull in reserve agents, it can mess up the logic/real-time stats being used by ICM to load balance. Let us know if you discover differently.
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...