Hello<br><br>While looking at the Event Viewer log I noticed a few entries. Is this something benign or should I be concerned?<br>Setup:<br>CM 3.2(1) 2 Server, Primary and Secondary<br>TSP 6.0(1)<br>Unity 3.1(3)<br>500+ IP Phones<br><br>Error Message (1 of 4 just like it)<br>Handler [MSanchez] is using an extenstion  that is being used by another handler on line 6129 in file e:\views\Unity184.108.40.206\un_Conv2\AvConvPhoneHandler\AvConvPHGreetingSvr\AvSPlayGreeting.cpp <br>Running conversation PHGreeting on Port 1 <br><br><br><br>Is there a fix for this or anything of the sort?<br><br>Thanks again for all your help.<br><br><br>-G<br><br>
Did the other messages say the same extension? This sounds like you have more than one mail user and/or handler using the same DTMF_ID. Not the end of the world but definitely something you want to fix.
When this error comes up there should be an entry for each conflicting object logged together so you can track down which users/handlers are conflicting and resolve the overlap. This is most common in a multiple Unity environement where you have a dialing domain in use since there are often lags between replication times in the directory. The Unity SA and import tools will prevent you from adding duplicate IDs in most scenarios so this normally isn't possible.
I've been meaning to add DTMFID conflict checking to dbWalker but I haven't had the cycles to come back around to it yet...
"line 6129" is referring to a line of code in a source file rather than a phone DN. The system probably has multiple entries with the same DTMFAccessID in the DTMF table in SQL, or like Jeff mentioned before, multiple call handlers with the same DTMF ID. Might want to get TAC to assist in cleaning this up.
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