Re: AvConvMsg_MC error message

preetham · ‎01-07-2002

I am getting the following error message and when it occurs the unity stops working.Once the unity is rebooted then everything seems to work fine.But after some days again the error occurs and the unity has to be rebooted. The error message is as follows Event Type: Error Event Source: AvConvMsg_MC Event Category: Error Event ID: 10020 Date: 1/4/2002 Time: 4:41:54 PM User: N/A Computer: UNITY Description: [Thread 0x000007B4] AvCDEConvBase::Run() Possible infinite loop detected in [PHGreeting]; Object = 03:cn=Main Greeting3b73029b,cn=CallHandlers,cn=Handlers,cn=Unity,ou=hq,o=CAU Event Type: Error Event Source: AvConvMsg_MC Event Category: Error Event ID: 10016 Date: 1/4/2002 Time: 4:41:54 PM User: N/A Computer: UNITY Description: Transferred to FailSafe conversation while running conversation PHGreeting on Port 2. See the following file for the contents of the Named Properties : C:\CommServer\logs\NPDump_20020104_164154.txt Event Type: Error Event Source: AvMiu_MC Event Category: Error Event ID: 525 Date: 1/4/2002 Time: 5:37:29 PM User: N/A Computer: UNITY Description: Component Miu: Thread 0x0000077C had a Failure on Port 1 in Method CAvMiuLine::Answer() DESCRIPTION: Timed-out waiting for LINECALLSTATE_CONNECTED after lineAnswer. DETAILS: HCALL: 0x000103A3 CallState: LINECALLSTATE_OFFERING Monitor HCALL: 0x0001069E Monitor CallState: LINECALLSTATE_OFFERING. CALLINFO: CallerID: 7166 CalledID: 7300 RedirectingID: 7300 Origin: Internal Reason: FwdNoAnswer Trunk: 0. CALL SEQUENCE: [17:36:59:015 - 0x00000BD0] LINE_APPNEWCALL(0x0001069E) [17:36:59:015 - 0x00000BD0] GetNewCall() - 0x000103A3 [17:36:59:015 - 0x00000BD0] SetEvent(NewCall) [17:36:59:015 - 0x00000BD0] LINECALLSTATE_OFFERING(0x0001069E) [17:36:59:218 - 0x0000077C] Answer() entered [17:36:59:218 - 0x0000077C] lineAnswer(0x000103A3) - 0x0001076C [17:36:59:218 - 0x0000077C] LINECALLSTATE_OFFERING(0x000103A3) [17:36:59:218 - 0x0000077C] LINE_REPLY(0x0001076C | 0x00000000) [17:37:29:218 - 0x0000077C] WaitFor(0x0001076C | CONNECTED) - Timeout. Event Type: Error Event Source: AvMiu_MC Event Category: Error Event ID: 525 Date: 1/4/2002 Time: 5:37:59 PM User: N/A Computer: UNITY Description: Component Miu: Thread 0x00000BD0 had a Failure on Port 1 in Method CAvMiuLine::Answer() DESCRIPTION: Timed-out waiting for LINECALLSTATE_CONNECTED after lineAnswer. DETAILS: HCALL: 0x000103A3 CallState: LINECALLSTATE_OFFERING Monitor HCALL: 0x0001069E Monitor CallState: LINECALLSTATE_OFFERING. CALLINFO: CallerID: 7166 CalledID: 7300 RedirectingID: 7300 Origin: Internal Reason: FwdNoAnswer Trunk: 0. CALL SEQUENCE: [17:36:59:015 - 0x00000BD0] LINE_APPNEWCALL(0x0001069E) [17:36:59:015 - 0x00000BD0] GetNewCall() - 0x000103A3 [17:36:59:015 - 0x00000BD0] SetEvent(NewCall) [17:36:59:015 - 0x00000BD0] LINECALLSTATE_OFFERING(0x0001069E) [17:36:59:218 - 0x0000077C] Answer() entered [17:36:59:218 - 0x0000077C] lineAnswer(0x000103A3) - 0x0001076C [17:36:59:218 - 0x0000077C] LINECALLSTATE_OFFERING(0x000103A3) [17:36:59:218 - 0x0000077C] LINE_REPLY(0x0001076C | 0x00000000) [17:37:29:218 - 0x0000077C] WaitFor(0x0001076C | CONNECTED) - Timeout [17:37:29:218 - 0x0000077C] Answer() - E_MIU_TIMEOUT [17:37:29:343 - 0x0000077C] Drop() entered [17:37:29:343 - 0x0000077C] SetEvent(DropRequested) [17:37:29:343 - 0x00000BD0] DropByMonitor() entered [17:37:29:343 - 0x00000BD0] Drop Iteration 1 Call State: LINECALLSTATE_OFFERING [17:37:29:343 - 0x00000BD0] Answer() entered [17:37:29:343 - 0x00000BD0] lineAnswer(0x000103A3) - 0x0001063A [17:37:29:343 - 0x00000BD0] LINE_REPLY(0x0001063A | 0x00000000) [17:37:59:343 - 0x00000BD0] WaitFor(0x0001063A | CONNECTED) - Timeout. Event Type: Error Event Source: AvMiu_MC Event Category: Error Event ID: 525 Date: 1/4/2002 Time: 5:37:59 PM User: N/A Computer: UNITY Description: Component Miu: Thread 0x00000BD0 had a Failure on Port 1 in Method CAvMiuLine::DropByMonitor() DESCRIPTION: DropByMonitor() called lineDrop() 0 times with result E_MIU_TIMEOUT.. DETAILS: HCALL: 0x000103A3 CallState: LINECALLSTATE_OFFERING Monitor HCALL: 0x0001069E Monitor CallState: LINECALLSTATE_OFFERING. CALLINFO: CallerID: 7166 CalledID: 7300 RedirectingID: 7300 Origin: Internal Reason: FwdNoAnswer Trunk: 0. CALL SEQUENCE: [17:36:59:015 - 0x00000BD0] LINE_APPNEWCALL(0x0001069E) [17:36:59:015 - 0x00000BD0] GetNewCall() - 0x000103A3 [17:36:59:015 - 0x00000BD0] SetEvent(NewCall) [17:36:59:015 - 0x00000BD0] LINECALLSTATE_OFFERING(0x0001069E) [17:36:59:218 - 0x0000077C] Answer() entered [17:36:59:218 - 0x0000077C] lineAnswer(0x000103A3) - 0x0001076C [17:36:59:218 - 0x0000077C] LINECALLSTATE_OFFERING(0x000103A3) [17:36:59:218 - 0x0000077C] LINE_REPLY(0x0001076C | 0x00000000) [17:37:29:218 - 0x0000077C] WaitFor(0x0001076C | CONNECTED) - Timeout [17:37:29:218 - 0x0000077C] Answer() - E_MIU_TIMEOUT [17:37:29:343 - 0x0000077C] Drop() entered [17:37:29:343 - 0x0000077C] SetEvent(DropRequested) [17:37:29:343 - 0x00000BD0] DropByMonitor() entered [17:37:29:343 - 0x00000BD0] Drop Iteration 1 Call State: LINECALLSTATE_OFFERING [17:37:29:343 - 0x00000BD0] Answer() entered [17:37:29:343 - 0x00000BD0] lineAnswer(0x000103A3) - 0x0001063A [17:37:29:343 - 0x00000BD0] LINE_REPLY(0x0001063A | 0x00000000) [17:37:59:343 - 0x00000BD0] WaitFor(0x0001063A | CONNECTED) - Timeout [17:37:59:343 - 0x00000BD0] Answer() - E_MIU_TIMEOUT. Event Type: Warning Event Source: AvMiu_MC Event Category: Warning Event ID: 525 Date: 1/4/2002 Time: 5:38:29 PM User: N/A Computer: UNITY Description: Component Miu: Thread 0x0000077C had a Failure on Port 1 in Method CAvMiuLine::Drop() DESCRIPTION: Timed-out waiting for DropCompletedEvent. DETAILS: HCALL: 0x000103A3 CallState: LINECALLSTATE_OFFERING Monitor HCALL: 0x0001069E Monitor CallState: LINECALLSTATE_OFFERING. CALLINFO: CallerID: 7166 CalledID: 7300 RedirectingID: 7300 Origin: Internal Reason: FwdNoAnswer Trunk: 0. CALL SEQUENCE: [17:36:59:015 - 0x00000BD0] LINE_APPNEWCALL(0x0001069E) [17:36:59:015 - 0x00000BD0] GetNewCall() - 0x000103A3 [17:36:59:015 - 0x00000BD0] SetEvent(NewCall) [17:36:59:015 - 0x00000BD0] LINECALLSTATE_OFFERING(0x0001069E) [17:36:59:218 - 0x0000077C] Answer() entered [17:36:59:218 - 0x0000077C] lineAnswer(0x000103A3) - 0x0001076C [17:36:59:218 - 0x0000077C] LINECALLSTATE_OFFERING(0x000103A3) [17:36:59:218 - 0x0000077C] LINE_REPLY(0x0001076C | 0x00000000) [17:37:29:218 - 0x0000077C] WaitFor(0x0001076C | CONNECTED) - Timeout [17:37:29:218 - 0x0000077C] Answer() - E_MIU_TIMEOUT [17:37:29:343 - 0x0000077C] Drop() entered [17:37:29:343 - 0x0000077C] SetEvent(DropRequested) [17:37:29:343 - 0x00000BD0] DropByMonitor() entered [17:37:29:343 - 0x00000BD0] Drop Iteration 1 Call State: LINECALLSTATE_OFFERING [17:37:29:343 - 0x00000BD0] Answer() entered [17:37:29:343 - 0x00000BD0] lineAnswer(0x000103A3) - 0x0001063A [17:37:29:343 - 0x00000BD0] LINE_REPLY(0x0001063A | 0x00000000) [17:37:59:343 - 0x00000BD0] WaitFor(0x0001063A | CONNECTED) - Timeout [17:37:59:343 - 0x00000BD0] Answer() - E_MIU_TIMEOUT [17:37:59:359 - 0x00000BD0] DropByMonitor() - E_MIU_TIMEOUT [17:38:29:343 - 0x0000077C] WaitFor(DropCompleted) - Timeout. Event Type: Information Event Source: AvMiu_MC Event Category: Information Event ID: 524 Date: 1/4/2002 Time: 5:51:13 PM User: N/A Computer: UNITY Description: Component Miu: Thread 0x0000077C had a Failure on Port 1 in Method CAvMiuLine::Drop() DESCRIPTION: Received DropCompletedEvent on second wait. DETAILS: HCALL: 0x00000000 CallState: LINECALLSTATE_UNKNOWN Monitor HCALL: 0x00000000 Monitor CallState: LINECALLSTATE_UNKNOWN. CALL SEQUENCE: [17:36:59:015 - 0x00000BD0] LINE_APPNEWCALL(0x0001069E) [17:36:59:015 - 0x00000BD0] GetNewCall() - 0x000103A3 [17:36:59:015 - 0x00000BD0] SetEvent(NewCall) [17:36:59:015 - 0x00000BD0] LINECALLSTATE_OFFERING(0x0001069E) [17:36:59:218 - 0x0000077C] Answer() entered [17:36:59:218 - 0x0000077C] lineAnswer(0x000103A3) - 0x0001076C [17:36:59:218 - 0x0000077C] LINECALLSTATE_OFFERING(0x000103A3) [17:36:59:218 - 0x0000077C] LINE_REPLY(0x0001076C | 0x00000000) [17:37:29:218 - 0x0000077C] WaitFor(0x0001076C | CONNECTED) - Timeout [17:37:29:218 - 0x0000077C] Answer() - E_MIU_TIMEOUT [17:37:29:343 - 0x0000077C] Drop() entered [17:37:29:343 - 0x0000077C] SetEvent(DropRequested) [17:37:29:343 - 0x00000BD0] DropByMonitor() entered [17:37:29:343 - 0x00000BD0] Drop Iteration 1 Call State: LINECALLSTATE_OFFERING [17:37:29:343 - 0x00000BD0] Answer() entered [17:37:29:343 - 0x00000BD0] lineAnswer(0x000103A3) - 0x0001063A [17:37:29:343 - 0x00000BD0] LINE_REPLY(0x0001063A | 0x00000000) [17:37:59:343 - 0x00000BD0] WaitFor(0x0001063A | CONNECTED) - Timeout [17:37:59:343 - 0x00000BD0] Answer() - E_MIU_TIMEOUT [17:37:59:359 - 0x00000BD0] DropByMonitor() - E_MIU_TIMEOUT [17:38:29:343 - 0x0000077C] WaitFor(DropCompleted) - Timeout [17:51:09:812 - 0x00000BD0] LINECALLSTATE_CONNECTED(0x0001069E | Active) [17:51:13:062 - 0x00000BD0] LINECALLSTATE_DISCONNECTED(0x0001069E | Normal) [17:51:13:062 - 0x00000BD0] StopIO(TERM_DROPPED) entered [17:51:13:062 - 0x00000BD0] StopIO(TERM_DROPPED) - S_OK [17:51:13:062 - 0x00000BD0] ResetEvent(ForceDisconnect) [17:51:13:062 - 0x00000BD0] LINECALLSTATE_IDLE(0x0001069E) [17:51:13:062 - 0x00000BD0] StopIO(TERM_DROPPED) entered [17:51:13:062 - 0x00000BD0] StopIO(TERM_DROPPED) - S_OK [17:51:13:062 - 0x00000BD0] ResetEvent(ForceDisconnect) [17:51:13:062 - 0x00000BD0] lineDeallocateCall(0x0001069E) - 0x00000000 [17:51:13:062 - 0x00000BD0] lineDeallocateCall(0x000103A3) - 0x00000000 [17:51:13:312 - 0x00000BD0] SetEvent(DropCompleted) [17:51:13:312 - 0x0000077C] WaitFor(DropCompleted) - DropCompleted. Event Type: Information Event Source: AvLogMgrSvr_MC Event Category: Startup Event ID: 10013 Date: 1/4/2002 Time: 10:00:03 PM User: N/A Computer: UNITY Description: LOGMGR PUMPEVENTLOGDATA Event Type: Information Event Source: AvLogMgrSvr_MC Event Category: Startup Event ID: 10013 Date: 1/4/2002 Time: 10:00:03 PM User: N/A Computer: UNITY Description: LOGMGR PUMPEVENTLOGDATA

Report Inappropriate Content · ‎01-07-2002

The two groups of errors (MIU and Conversation) are not related. The Conversation errors showed up because there is esentially there has been an infinite loop programmed in Unity (Call Handler A goes to Call Handler B, and Call Handler B goes right back to Call Handler A--or something like that).

The MIU error could very well cause a Unity port to burn, but it should not cause all Unity ports to burn. When it is mentioned that "Unity" stops working, does that mean that Unity does not answer, Unity answers to fail safe, or calls directed to Unity go no-answer?

Whatever the case, you should probably contact TAC about this.

Steve Olivier
Software Engineer
Cisco Systems