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New Member

AvCsMgr not starting on 3.0(1)

I just finished a fresh install of 3.0(1) with Exchange 2000 and AvCsMgr service won't start. I'm running callmanager 3.1(1). There are many messages in the event viewer regarding this error. Not sure which ones are significant enough to include in this message. Anyone have ideas why AvCsMgr wouldn't start right off the bat?<br><br>


Re: AvCsMgr not starting on 3.0(1)

We will need to see the specific errors. You can post them here.


Keith Chambers
Unity Technical Lead
Unified Voice Team, San Jose
Cisco Systems


Re: AvCsMgr not starting on 3.0(1)

Here they are:
Application Log-
event 1025: AvCsMgr: Component Arbiter initialize failed.
event 1087: Gateway Run failed : [0x800706BA]
event 1077: Gateway StopCs failed [0x80070005].
event 1014: Manager service (AvCsMgr) failed to initialize the component manager.
event 32009: Doh logon failed due to messaging component initialization error: 8004010fH
event 101: GetDohSession() returned [0x8004010F] on line 139 of file h:\CommSvr\Sources\UnityUMR\AvUMRSyncSvr\UMRThread.cpp
event 1004: Unable to log onto the Doh.
event 8213: System Attendant Service failed to create session for virtual machine UNITY. The error number is 0x80044501.

System Log-
event 7031: The AvCsMgr service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 0 milliseconds: No action.
event 36870: A fatal error occurred while creating an SSL server credential.
event 101: (NNTPSVC) The server was unable to add the virtual root '/control' for the directory 'c:\inetpub\nntpfile\root\control' due to the following error: The system cannot find the file specified. The data is the error code. (there are several errors similar to this one for different directories.)

New Member

Re: AvCsMgr not starting on 3.0(1)

Looks like Unity is not able to connect to the Database server.
Also you have NNTP errors. First thing to check is that Exchange is actually running. Are you running Exchange on or off box. Can you use an outlook client on another machine and check if Exchange is actually up and that you are able to send and recive messages?

Anil Verma
Cisco Systems