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New Member

AvCsMgr Service fails to start

While running the Unity config tool I get a services failed to start. When I look it is the AvCsMgr Service. When I try to start it I get an error that says "Could not start the AvCsMgr service on the local computer. The service did not return an error. This could be an internal Windows error or an internal service error. If the problem persists, contact your system admin." I am the admin and I need help. I am running 3.15 server as a member of a domain.

9 REPLIES
New Member

Re: AvCsMgr Service fails to start

You should be able to find that error in event viewer on the system log page. Note the time and date and then look at the application log page for events near that time and see if they shed further light on the problem.

New Member

Re: AvCsMgr Service fails to start

No All Event viewer says is this service has unexpectidly failed. That is it. Does not tell me much.

Cisco Employee

Re: AvCsMgr Service fails to start

I suspect if you look further down in the application event log you will find error messages from AvMal and AvDoh complaining about failures to connect to the Exchange Private Store.

Is Unity's Exchange companion server installed on the same server as Unity or is Exchange installed on a diffrent server?

Are you connecting Unity to Exchange 2000 or Exchange 5.5?

What exact version of Unity do you have installed?

New Member

Re: AvCsMgr Service fails to start

I am running XCHG 2k on it's own server and the unity is 3.15 on it's own server . The exchange box is my DC so I am just adding the UNITY box to that domain. I used the premissions wizard to help with the endless permission you have to have to do anything. I will not complete the config setup until the services start and it seems to be just that service.

Cisco Employee

Re: AvCsMgr Service fails to start

Were there other errors in the application event log with a source of AvMal ?

If so do they complain about access to Exchange?

This technote is a good place to start especially the last section of the technote regarding changing the service account.

http://www.cisco.com/warp/customer/788/AVVID/mailstore-no-start.html

Re: AvCsMgr Service fails to start

Hello - Check out these links - there are a number of reasons for AVCsMgr service not starting. The first URL is for Unity connecting to Exchange 2000. Your post did not indicate which Exchange you were using. The second references all of the services.

Sincerely, Ginger

http://www.cisco.com/warp/customer/788/AVVID/mailstore-no-start.html

http://www.cisco.com/warp/customer/788/AVVID/unity-services.html#topic1

New Member

Re: AvCsMgr Service fails to start

i still cannot get the service to start. These errors are from event viewer.

Error 10/4/2002 4:25:51 PM AvCsServices_MC Init 1025 N/A CLT-UNITY-01

Error 10/4/2002 4:25:51 PM AvArbiter_MC Init 1004 N/A CLT-UNITY-01

Error 10/4/2002 4:25:51 PM Doh_MC Error 32013 N/A CLT-UNITY-01

Error 10/4/2002 4:25:51 PM MALEx_MC Error 30002 N/A CLT-UNITY-01

Cisco Employee

Re: AvCsMgr Service fails to start

This really does sound like a classic case that is addressed in...

http://www.cisco.com/warp/customer/788/AVVID/mailstore-no-start.html">

E2K off-box and E2K being a DC will cause this to happen.

I'd try nuking the Unity System Profile in the registry and going through step 16 once again in that docuement. If that doesn't cut it, contact TAC.

New Member

Re: AvCsMgr Service fails to start

Thx

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