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New Member

AVDSGlobal Catalog fails to start

I'm relatively new with this product, any information is appreciated.

Unity 3.1.2

Exchange 2k

(all on one server)

I am having trouble importing subscribers from the active directory to unity. In unity, the field for optional user are blank. Could this be the AVDSGlobalCatalog service that fails to start. I try to start the service, and get a failed message. Anyone here of this before.

Also, the current subscribers can't login, they imput the intitial password of 12345 and get a "sorry, don't recognize that as a valid entry".

thanks

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Accepted Solutions
Cisco Employee

Re: AVDSGlobal Catalog fails to start

It sounds like the account password that is specified in the serivces control panel for the AvDSGlobalCatalog service is incorrect.

3 REPLIES
Cisco Employee

Re: AVDSGlobal Catalog fails to start

If the AvDsGlobalCatalog service doesn't start, there will certainly be problems trying to import subscribers. I don't think that's the reason for the "sorry, don't recognize that as a valid entry" password problem.

Check the application and system event logs to see if there are any events when the AvDsGlobalCatalog tries to start but cannot.

New Member

Re: AVDSGlobal Catalog fails to start

Yes, the error is listed in the system event log and AvDsGlobalCatalog service refuses to start manually.

I receive the error "Could not start the AvDSGlobalCatalog service on local computer. Error 1069: The service did not start due to a login failure"

thanks for the reply

Cisco Employee

Re: AVDSGlobal Catalog fails to start

It sounds like the account password that is specified in the serivces control panel for the AvDSGlobalCatalog service is incorrect.

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