Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

AvMiu_MC, Event ID: 527, Component Miu, Exception caught!.

We are requesting assistance with Unity application log messages.

We have Unity 3.1(5) UM with off box Exchange 2000, CCM 3.2(2c) integration with TSP 7.0.2.41.

Symptoms:

Unity was working then - Systray Icon changed to down.

Unity restarted manually - right click icon start Unity

When Unity started: TTS failed to read messages, Unity WEB failed to allow administrative/user access, TSP calls receiving fast busy, then calls rolled from port to port without Auto Attendant answering.

Actions Taken:

Rebooted Unity server, 25 minutes later, symptoms came back.

Rebooted again. Server was working as expected. But we did not know for how long. Called Cisco TAC - case F091019. At TAC's request rebooted again. Server is functioning as expected.

Application log output:

Event Type: Error

Event Source: AvMiu_MC

Event Category: Error

Event ID: 527

Date: 1/28/2004

Time: 8:13:19 AM

User: N/A

Computer: DOED-UTY-1

Description:

Component Miu: Thread 0x00001010 had a Failure on Port 2 in Method CAvMiuLine::FlushDigits()

DESCRIPTION: Exception caught!.

CALL SEQUENCE:

[08:07:46:404 - 0x00000BAC] LINE_MONITORDIGITS(0x000109FF | <#>)

[08:07:46:810 - 0x00000BAC] LINE_MONITORDIGITS(0x000109FF | <#>)

[Edited out duplicate "LINE_MONITORDIGITS(0x000109FF | <#>)" ]

[08:08:40:325 - 0x00000BAC] LINE_MONITORDIGITS(0x000109FF | <#>)

[08:08:40:528 - 0x00000BAC] LINE_MONITORDIGITS(0x000109FF | <#>)

[08:08:41:840 - 0x00001010] Play() entered

[08:08:41:840 - 0x00001010] WavOpen(d:\CommServer\localize\Prompts\ENU\AvSubMsgPlay\AvSubMsgPlayENU128.wav) - 0x000C4040

[08:08:41:840 - 0x00001010] WavGetLength(0x000C4040) - 1100

[08:08:41:840 - 0x00001010] WavClose(0x000C4040) - 0x00000000

[08:08:41:840 - 0x00001010] WavOpen(d:\CommServer\localize\Prompts\ENU\AvSubMsgPlay\AvSubMsgPlayENU129.wav) - 0x000C4041

[08:08:41:840 - 0x00001010] WavGetLength(0x000C4041) - 1000

[08:08:41:840 - 0x00001010] WavClose(0x000C4041) - 0x00000000

[08:08:41:856 - 0x00001010] WavOpen(d:\CommServer\localize\Prompts\ENU\AvSubMsgPlay\AvSubMsgPlayENU129.wav) - 0x000C4042

[08:08:41:856 - 0x00001010] WavGetLength(0x000C4042) - 1000

[08:08:41:856 - 0x00001010] WavClose(0x000C4042) - 0x00000000

[08:08:41:856 - 0x00001010] Play(5 Items | PlayLength 0) - S_MIU_TERM_DIGIT

[08:08:41:856 - 0x00001010] GatherDigits(GATHER) entered

[08:08:41:856 - 0x00001010] WaitFor(Digit) - <#>

[08:08:41:856 - 0x00001010] SetEvent(Digit)

[08:08:41:856 - 0x00001010] GatherDigits(GATHER - <#>) - S_MIU_TERM_DIGIT

[08:08:42:106 - 0x00001010] GatherDigits(PEEK) entered

[08:08:42:106 - 0x00001010] GatherDigits(PEEK - <#>) - S_OK

[08:08:42:121 - 0x00001010] Play() entered

[08:08:42:121 - 0x00001010] WavOpen(d:\CommServer\localize\Prompts\ENU\AvSubMsgPlay\AvSubMsgPlayENU144.wav) - 0x000C4043

[08:08:42:121 - 0x00001010] WavGetLength(0x000C4043) - 4620

[08:08:42:121 - 0x00001010] WavClose(0x000C4043) - 0x00000000

[08:08:42:121 - 0x00001010] WavOpen(d:\CommServer\localize\Prompts\ENU\AvSubMsgPlay\AvSubMsgPlayENU145.wav) - 0x000C4044

[08:08:42:121 - 0x00001010] WavGetLength(0x000C4044) - 1320

[08:08:42:121 - 0x00001010] WavClose(0x000C4044) - 0x00000000

[08:08:42:121 - 0x00001010] WavOpen(d:\CommServer\localize\Prompts\ENU\AvSubMsgPlay\AvSubMsgPlayENU147.wav) - 0x000C4045

[08:08:42:121 - 0x00001010] WavGetLength(0x000C4045) - 3120

[08:08:42:121 - 0x00001010] WavClose(0x000C4045) - 0x00000000

[08:08:42:121 - 0x00001010] Play(3 Items | PlayLength 0) - S_MIU_TERM_DIGIT

[08:08:42:121 - 0x00001010] GatherDigits(GATHER) entered

[08:08:42:121 - 0x00001010] WaitFor(Digit) - <#>

[08:08:42:121 - 0x00001010] SetEvent(Digit)

[08:08:42:121 - 0x00001010] GatherDigits(GATHER - <#>) - S_MIU_TERM_DIGIT

[08:08:42:371 - 0x00001010] GatherDigits(PEEK) entered

[08:08:42:371 - 0x00001010] GatherDigits(PEEK - <#>) - S_OK

[08:10:49:743 - 0x00000BAC] LINE_MONITORDIGITS(0x000109FF | <#>)

[08:13:19:646 - 0x00001010] GatherDigits(FLUSH) entered.

Event Type: Error

Event Source: SQLSERVERAGENT

Event Category: Alert Engine

Event ID: 318

Date: 1/28/2004

Time: 8:13:19 AM

User: N/A

Computer: DOED-UTY-1

Description:

Unable to read local eventlog (reason: The data area passed to a system call is too small).

Event Type: Error

Event Source: AvCs_MC

Event Category: None

Event ID: 100

Date: 1/28/2004

Time: 8:13:20 AM

User: N/A

Computer: DOED-UTY-1

Description:

Exception occurred and handled in File: e:\views\cs_UE3.1.4.39\un_Miu\Miu\AvMiuTapiLineSvr\AvMiuLine.cpp at Line: 6938 - Error: 80004005H Call stack:

0x5E3204DD AvMiuTapiLineSvr.dll: DllUnregisterServer + 291761 bytes

0xFEDCBA98 <unknown module>: : <unknown symbol>

0x89ABCDEF <unknown module>: : <unknown symbol>

0x77D4C670 RPCRT4.DLL: TowerConstruct + 591 bytes

Event Type: Error

Event Source: AvCsServices_MC

Event Category: None

Event ID: 1095

Date: 1/28/2004

Time: 8:13:23 AM

User: N/A

Computer: DOED-UTY-1

Description:

The manager process is no longer responding.

Event Type: Information

Event Source: CiscoUnity_TSP

Event Category: None

Event ID: 113

Date: 1/28/2004

Time: 8:13:23 AM

User: N/A

Computer: DOED-UTY-1

Description:

Shutting down Cisco Unity-CM TSP device 49 (Unity port 46) by disconnecting from CallManager 192.168.0.21. This port will not be active until Cisco Unity is restarted. %4

194
Views
0
Helpful
0
Replies
CreatePlease login to create content