Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

B-ACD cannot play AU file

Iam using CME 9.0, and convert IVR audio file from mp3 to au using Cool Edit pro 2.0

My configuration is

!

application

service aa flash:app-b-acd-aa-3.0.0.2.tcl

  param number-of-hunt-grps 1

  paramspace english index 1

  param handoff-string aa

  param dial-by-extension-option 3

  paramspace english language en

  param max-time-vm-retry 2

  param aa-pilot 6011

  param max-extension-length 4

  paramspace english location flash:

  param second-greeting-time 60

  param welcome-prompt _bacd_welcome.au

  param call-retry-timer 15

  param max-time-call-retry 700

  param voice-mail 5003

  param service-name queue

!

!

service queue flash:app-b-acd-3.0.0.2.tcl

  param queue-len 15

  param aa-hunt1 6100

  param aa-hunt10 8552

  param queue-manager-debugs 1

  param number-of-hunt-grps 3

  param aa-hunt2 6101

When i take incomming call to FXO, and debug , the problem as below:

Feb  7 16:47:20.119: //7//TCL :/tcl_PutsObjCmd: TCL AA: -- Warning: Mandatory parameter aa-pilot2 does not exist --

Feb  7 16:47:20.119: //7//TCL :/tcl_PutsObjCmd: TCL AA: -- Warning: If you are using 2nd pilot number call will fail --

Feb  7 16:47:20.123: //7//TCL :/tcl_PutsObjCmd: TCL AA: -- Valid mandatory parameter second-greeting-time = 60 --

Feb  7 16:47:20.123: //7//TCL :/tcl_PutsObjCmd: TCL AA: -- Valid mandatory parameter call-retry-timer = 15  --

Feb  7 16:47:20.123: //7//TCL :/tcl_PutsObjCmd: TCL AA: -- Valid mandatory parameter max-time-call-retry = 700  --

Feb  7 16:47:20.123: //7//TCL :/tcl_PutsObjCmd:

R2911-VoIP-HCM-POC#TCL AA: -- Valid mandatory parameter max-time-vm-retry = 2  --

Feb  7 16:47:20.123: //7//TCL :/tcl_PutsObjCmd: TCL AA: -- Valid Mandatory parameter number-of-hunt-grps = 1 --

Feb  7 16:47:20.123: //7//TCL :/tcl_PutsObjCmd:

proc init_perCallvars

Feb  7 16:47:20.127:

Feb  7 16:47:20.127: //7//TCL :/tcl_PutsObjCmd: preced info : 0:-1:0 ,index : 2 ,return value: 0

Feb  7 16:47:20.127:

Feb  7 16:47:20.127: //7//TCL :/tcl_PutsObjCmd: is mlpp = 0

Feb  7 16:47:20.127:

Feb  7 16:47:20.127: //7//TCL :/tcl_PutsObjCmd:

>>>>>>>>>legstate = lg_001<<<<<<<<<<<

Feb  7 16:47:20.127:

Feb  7 16:47:20.127: //7//TCL :/tcl_PutsObjCmd: TCL AA: ++ Playing Welcome Prompt and options menu ++

R2911-VoIP-HCM-POC#

Feb  7 16:47:20.747: %IVR_MSB-3-NOPROMPT: Could not create IVR prompt

  flash:en_bacd_welcome.au

  errno=0=Unsupported number of channels

R2911-VoIP-HCM-POC#

Feb  7 16:47:27.347: //1//TCL :/tcl_PutsObjCmd: TCL AA: +++ No option selected +++

R2911-VoIP-HCM-POC#

Feb  7 16:47:33.455: //4//TCL :/tcl_PutsObjCmd: TCL AA: +++ No option selected +++

R2911-VoIP-HCM-POC#

The cisco default prompt play good fine, but the custom prompt cannot play

How can i fix this problem

Thanks

1 REPLY
Hall of Fame Super Gold

Re: B-ACD cannot play AU file

Conversion is done wrong, likey is a stereo file, check again .au file requirements.

795
Views
0
Helpful
1
Replies
CreatePlease to create content