03-09-2010 07:42 AM - edited 03-13-2019 06:53 PM
Hi
I have CME and i configured B-ACD it's working fine
what i want to configure is to dial the extension number while i hear the message i want to remove the menu? how to do this
03-09-2010 08:13 AM
That is drop-through mode to dial-by extension choice. Explained in documentation.
Note default B-ACD/AA does not handle busy or not answering extensions, my variation does.
03-12-2010 10:43 PM
Ok fine I did the changes but still can't dial the extension once i hear the message the call drop immediately when i start dial the extension.
what is the exact configuration to dial the extension once i hear the message
application
service aa flash:app-b-acd-aa-2.1.0.0.tcl
paramspace english index 1
param number-of-hunt-grps 2
param drop-through-option 1
param handoff-string aa
paramspace english language en
param max-time-vm-retry 2
param aa-pilot 8025
paramspace english location flash:
param second-greeting-time 45
param drop-through-prompt _bacd_welcome.au
param call-retry-timer 15
param voice-mail 5003
param max-time-call-retry 700
param service-name queue
!
service queue flash:app-b-acd-2.1.0.0.tcl
param queue-len 15
param aa-hunt0 2222
param queue-manager-debugs 1
param number-of-hunt-grps 2
what i missed ?
03-13-2010 03:43 AM
Take "debug voice application script" with "term mon".
03-13-2010 11:07 PM
Router#
*Mar 14 06:55:11.968: //114//TCL :/tcl_PutsObjCmd:
proc init_perCallvars
*Mar 14 06:55:11.968:
*Mar 14 06:55:11.968: //114//TCL :/tcl_PutsObjCmd: TCL AA: ++ Playing Welcome Prompt and options menu ++
Router#
Router#
*Mar 14 06:55:38.300: //3//TCL :/tcl_PutsObjCmd: TCL B-ACD: >>> B-ACD Service Running <<<
Router#
*Mar 14 06:55:40.284: //119//TCL :/tcl_PutsObjCmd:
proc init_perCallvars
*Mar 14 06:55:40.284:
*Mar 14 06:55:40.284: //119//TCL :/tcl_PutsObjCmd: TCL AA: ++ Playing Welcome Prompt and options menu ++
Router#
Router#
*Mar 14 06:55:42.476: //119//AFW_:/AFW_FSM_Drive: Tcl_Eval to drive FSM inside Tcl modulespace. code=1 code=ERROR
*Mar 14 06:55:42.476: TCL script failure
Result:
Play Failed
*Mar 14 06:55:42.476: TCL script failure errorInfo:
Play Failed
while executing
"media play leg_incoming moh:livemoh"
("default" arm line 15)
invoked from within
"switch -exact $optionSelected {
{#} {
act_RetryMenu
}
{0} {
act_GotDestNoOption
}
default {
set playMusicFlag 1
..."
(procedure "act_GotDest" line 31)
invoked from within
"act_GotDest"
Router#
*Mar 14 06:55:42.480: //3//TCL :/tcl_PutsObjCmd: TCL B-ACD: ++ Message received from IOS ++
Router#
03-14-2010 01:14 AM
Hi
I saw this on my lab router a while back whilst trying this - I guess it's trying to use some feature of CME for live MoH, but not knowing much about that I took the option of modifying the script:
Switch this line:
media play leg_incoming moh:livemoh
for:
media play leg_incoming _bacd_music_on_hold.au
Possibly not the best solution, but worked for me.
Regards
Aaron
Please rate helpful posts..
03-14-2010 01:29 AM
i did the changes but still once i start to dial the extension the call drops
03-14-2010 01:37 AM
Hi
So you need to debug again..
Aaron
03-14-2010 01:58 AM
Router#
*Mar 14 09:52:32.071: //129//TCL :/tcl_PutsObjCmd:
proc init_perCallvars
*Mar 14 09:52:32.071:
*Mar 14 09:52:32.071: //129//TCL :/tcl_PutsObjCmd: TCL AA: ++ Playing Welcome Prompt and options menu ++
Router#
*Mar 14 09:52:38.299: //3//TCL :/tcl_PutsObjCmd: TCL B-ACD: >>> B-ACD Service Running <<<
Router#
*Mar 14 09:52:41.191: //129//AFW_:/AFW_FSM_Drive: Tcl_Eval to drive FSM inside Tcl modulespace. code=1 code=ERROR
*Mar 14 09:52:41.191: TCL script failure
Result:
Play Failed
*Mar 14 09:52:41.191: TCL script failure errorInfo:
Play Failed
while executing
"media play leg_incoming moh:livemoh"
("default" arm line 15)
invoked from within
"switch -exact $optionSelected {
{#} {
act_RetryMenu
}
{0} {
act_GotDestNoOption
}
default {
set playMusicFlag 1
..."
(procedure "act_GotDest" line 31)
invoked from within
"act_GotDest"
*Mar 14 09:52:41.195: //3//TCL :/tcl_PutsObjCmd: TCL B-ACD: ++ Message received from IOS ++
Router#
03-14-2010 06:32 AM
That is CSCsd14203 - "moh play using media play verb doesnt work"
You have few choices:
- apply the workaround suggested in bug relase notes.
- update IOS
- get my modified version that would allow, among other things,to handle correctly a busy or non-answering extension, business office hours and holiday schedule, selectable MOH.
03-14-2010 06:39 AM
Hi
Still seeing the original line:
"media play leg_incoming moh:livemoh"
Rather than the edited one... you'll need to get the router to reload the tcl script or just reboot the router (can't remember the command offhand)...
Regards
Aaron
Please rate helpful posts...
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