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Backup and Restore VMs when changing license for CUE

Hi All,

I am trying to change the license on CUE, from CCM to CME. I am told that I cannot backup and restore the voicemails of the users as the license change will be just like a new install.

This is business critical for me, as my users cannot afford to lose their voicemails (this is a funding company)

Is there any way to backup and restore the voicemails, or maybe just the voicemails (like we have .wav files in unity) ?

Thanks in advance.

Suman Bhattacharya

Suman.Bhattacharya@ocwen.com

1 REPLY
Cisco Employee

Re: Backup and Restore VMs when changing license for CUE

Hi, I just checked with some folks in development and unfortunately it is not possible to restore anything once the license has changed. The best you could do is if you have an another router to put online temporarily so that the messages could be retrieved while new calls would go to the CUE with the CME license.

This feature, btw, has been filed as an enhancement request, but I realize that won't help us in this situation.

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