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backup Unity

Hi all,<br><br>From CCO, Unity uses Veritas Backup Exec to backup the Unity. From CCO:<br>http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/sysreq/30_sysrq.htm#xtocid5<br><br>It shows Unity support: VERITAS Backup Exec for Microsoft Windows NT and Windows 2000 Small Business Server Edition, version 8.6. However, this software is only suitable for small business server (i.e. less than 50 CALs). My customer wonder this backup software is compatiable with Unity (Windows 2000 server) or not. As I know, Veritas Backup Exec has two versions. One is for SBS and the orther is for Windows 2000/NT. Under the later option, we have to purchase another agents (Exchange / SQL) to perform the backup. <br><br>Would you suggest which Veritas backup Exec is suitable for my customer if we deploy unity with using "existing Exchange Server"? Thanks for your help!<br><br>

11 REPLIES
Anonymous
N/A

Re: backup Unity

Not really sure who put that information out there on that page but I'm pretty sure it's not correct. Veritas only licenses the SBS version on the SBS version of Windows NT/2000, not the full version. The Vertias package we tested with here in Seattle was the full version of Veritas with the Exchange plug ins:

http://www.veritas.com/products/category/ProductDetail.jhtml?productId=bent2000

I'll check into the content on that page and see where the SBS stuff came from...


Jeff Lindborg
Unity Product Architect/Answer Monkey
Cisco Systems
lindborg@cisco.com
http://www.AnswerMonkey.net (new page for Unity support tools and scripts)

Anonymous
N/A

Re: backup Unity

Hi,

So if users using Unity and store the messages into another Exchange Server (not local Unity). So, apart from "SQL agent", do they need Exchange server agent to perform the backup?? Thanks for your help!

Anonymous
N/A

Re: backup Unity

If all the messages are stored off box (i.e. in other Exchange servers) then there's no need for the Exchange plug in for backing up the Unity box. In that case I'd think they would have a backup server in place already and they could just include the Unity server in that process rather than having to install a seperate backup package on our box (this is what most sites with existing backup strategies end up doing). The BackupExec stuff was documented mostly for the stand alone voice mail systems or small shops that didn't have a backup procedure in place already.


Jeff Lindborg
Unity Product Architect/Answer Monkey
Cisco Systems
lindborg@cisco.com
http://www.AnswerMonkey.net (new page for Unity support tools and scripts)

Anonymous
N/A

Re: backup Unity

If the customer has Exchange off box and they don't have the license to spare from their current strategy, can the customer use the Backup Lite included in Win2K? Or is there a problem with it grabbing the SQL data?

Anonymous
N/A

Re: backup Unity

The backup app that comes with Win2K (it's a dumbed down OEMed version of Veritas for the record) will work OK for getting the Exchange messages but it'll need to be run on the box running Exchange... not on Unity since you have an off box scenario here. One of the items I think they ripped out of the backup package is the ability to backup anything off the server it's running on.

and no, I don't believe there's any way to get the win2K backup app to get SQL tables on the fly. Be aware that Unity backs these up nightly (full backup on Sunday, incramental every night) and you can get at those backups in the \commserver directory as "UnityDB.BAK" and "ReportsDB.BAK" (although the reports database doesn't contain anything really worth saving in my opinion).

Another option (soon) will be to use DiRT (Disaster Recovery Tool) that will be available for Unity 3.1(1) and later on AnswerMonkey here in the next couple weeks. This will get all Unity related data (including the SQL tables in question) and copy them to a shared network drive on a schedule. You will still be responsible for backing up the message store seperately. I find it exceedingly difficult to believe, by the way, that the customer simply can not pony up a license for backing up the message store on another Exchange server... pinching pennys on something like this is a really bad idea. But that said, they can use the Win2K backup server to get their message store on that box.

To be clear, however, TAC does not yet support the built in Windows backup tool for this and we have no documentation on how to do it. It works and sites have used it but you are on your own for figuring it out.


Jeff Lindborg
Unity Technical Lead/Answer Monkey
Cisco Systems
lindborg@cisco.com
http://www.AnswerMonkey.net (new page for Unity support tools and scripts)

Anonymous
N/A

Re: backup Unity

Message store is backed up separately--off box. Needed to know about the SQL file and the Unity .BAK files. They didn't want to get another key just for the Unity.

Thanks.
Mark

Anonymous
N/A

Re: backup Unity

If they have the message store and Exchange directory being backed up already and all they want is the Unity specific data including our SQL tables and greetings etc... then my DiRT (Disaster Recovery Tool) application for 3.1(1) and later will have you covered.

I'll be releasing this on AnswerMonkey and CCO here within a couple of weeks. If you'd like to test it in a lab (I have about a dozen sites running it in beta at the moment) kick me an email.


Jeff Lindborg
Unity Technical Lead/Answer Monkey
Cisco Systems
lindborg@cisco.com
http://www.AnswerMonkey.net (new page for Unity support tools and scripts)

Anonymous
N/A

Re: backup Unity


On a related tangent I have a general question.

Does the approved config of Veritas BackupExec on Unity refer only to local backups, or does it include the remote backup agent? (e.g. allowing an Exchange server with Veritas BackupExec to backup Unity remotely to its tape drive)

I've had a couple of customers show interest in saving money by not purchasing the extra tape drive. It sounds like DiRT is the way to go, but not everyone is up to the 3.1.x code revs yet (soon!).

Thanks
Mark

Anonymous
N/A

Re: backup Unity

we only tested and documented the "on box" backup and restores since we were targeting smaller shops that may not have backup plans in place (i.e. they were using Unity in a voice mail only configuration, not part of a larger Exchange deployment). It'll work fine, it's just not what we documented step-by-step procedures for.


Jeff Lindborg
Unity Technical Lead/Answer Monkey
Cisco Systems
lindborg@cisco.com
http://www.AnswerMonkey.net (new page for Unity support tools and scripts)

Anonymous
N/A

Re: backup Unity

From these posts, I gather that as long as we are able to backup the mail stores, and the Unity configuration (incl. SQL data), then it doesn't matter what backup suite we use?

E.g. if the company uses Arcserve rather than Veritas as a standard, Cisco won't support it, but that doesn't mean it doesn't work? There is no special function specific to Backup Exec that is required to backup certain files on Unity, is there?

Thanks,
Loong

Anonymous
N/A

Re: backup Unity

That's exactly right. Sites use any number of backup suites in the field without a problem. Unity doesn't introduce anything special to the Exchange directory/mailstore backup scenario that will cause problems, we just can't document/support every backup system out there.


Jeff Lindborg
Unity Technical Lead/Answer Monkey
Cisco Systems
lindborg@cisco.com
http://www.AnswerMonkey.net (new page for Unity support tools and scripts)

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