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Community Member

Bad Voice quality using Exs switch & as5300

I using as5300 connect with my Exs switch, the call is sending from the Exs to my as5300 and terminate by another as5300. However, the voice quality is very bad. I get a noise background sound and echo during making a call. I have upgraded the DSPM vcware to 7.23 and IOS to 12.1.7 for my as5300. Beside, I have fine tune all the voice port for echo-cancel coverage. My Exs switch is using A-law for call sending. I using GB for my cptone. Pls. advise!

2 REPLIES
Community Member

Re: Bad Voice quality using Exs switch & as5300

This is something you’ll want to call Cisco on. In order to troubleshoot this you’d need to see your debugs and configs.

Community Member

Re: Bad Voice quality using Exs switch & as5300

Hi,

Please check the codec used and try cptone to SG. My PBX also using the A-law and the cptone setting is working fine in my site.

Good luck.

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