11-15-2007 08:38 AM - edited 03-15-2019 04:57 AM
I've gotten several emails from one of our users complaining about sporadic VOIP crackling & drop outs on calls. This may also be causing pc issues with internet locks up, because our pc's utilitze the network port of the phone. I already have QOS in place on the switch to assist in this.
Any other suggestions, or things I could adjust to help with the current problem.
11-15-2007 02:42 PM
Which FW do you have on the phones ?
11-15-2007 02:57 PM
Not sure of the term, please excuse me?
11-16-2007 04:38 AM
phone firmware. press settings, device info and check.
11-19-2007 02:50 PM
App Load ID
P00305000600
Boot Load ID
PC0303010001
Version
5.0(6.0)
11-19-2007 02:56 PM
Hi,
suggest you upgrade to 8.2(2)SR4 and try again.
You can access the package compatible with the version of your CCM from "voice - 7900 series phones". Of course this requires customer level access to CCO (service contract).
11-27-2007 08:53 AM
Our Callmanagers are at 3.3 right now, will it still work with this version?
We are in the process of upgrading all of them to 4.2. Should I wait or upgrade the phones?
11-27-2007 08:58 AM
Hi,
I would upgrade CM first, to the latest SR available. That should include upgrade for the phones FW as well.
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