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New Member

Barge and Intercept Buttons disabled on Enh Supervisor

I've set up a lab with CRA3.0 and have got most things working including recording/monitoring with supervisor desktop. However I can't get Barge and Intercept to work... the button are greyed out. I do have conference bridge enabled on CCM. Anyone got this to work?

Thanks!

1 REPLY
New Member

Re: Barge and Intercept Buttons disabled on Enh Supervisor

Should work! There is one thing different...rather than highlighting the agent you must highlight the call under the agent (click on the +)and then you can click on barge or intercept.

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