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Anonymous
N/A

barge-in / service observing

We have CCM 3.3(2). Is there anyway we can live/observe a conversation from a VOIP phone without buying IPCC? We already have a 3rd party (Apropos) call center installed, so we do not want to buy IPCC. Thanks..

3 REPLIES
Bronze

Re: barge-in / service observing

There is a barge feature in 3.3, but the line you are barging in on has to be a shared line on your phone.

Anonymous
N/A

Re: barge-in / service observing

We tried to use the barge in feature and it works great if you use G711.. The problem is the call is going over g729...

Blue

Re: barge-in / service observing

I would look at Witness (Eyrtel) they have a Monitoring/Recording solution for IP Phones.

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