HelloThe following environment is used: IPCC 5.0, Cisco Agent Desktop for IPCC 4.6, CM 3.3(3), IP-IVR 3.1(2)In case no agents are available the caller must hear a message like "you are the 4th in queue", followed my music, decreasing until the caller...
Hi @ all,my situation: I have a avaya G3r connecting to a 3640 Voice Gateway via a pri. I am running CM 3.2(2c). When an IP phone calls a phone hanging off the avaya the caller ID shows the persons name. When an Avaya phone calls an ip phone the ip p...
I have a problem where the CRS engine wont start after a system reboot. I can go into service manager and start it manually and it works fine. The service is set to start automatically. And it was doing the same thing when callmanager was at sr3. The...
I have read through several messages that Caller ID isn't supported on FXO ports when using MGCP. There was some speculation that it would be, but other opinions that it'd never happen. Can anyone provide an update about whether/when Cisco will get a...
ICM 5, CCM3.3(3)sr4. When the CCM Subscriber to which the PG registers fails, or is reloaded, the Route Points do not recover to the redundant PG.We have PGA and redundant PGB. On CCM we have Publisher, subscribers A, B, C and D. CCM CallManager Gro...
I want to select skillgroup before ICM login.Supervisor don't need to configure ICM SkillGroup member object.Using ctios toolkit, is it possible..?thanks
I want to measure utilization (quantity of calls/time) on a WAN link that does not contain CM-registered gateways. Neither the CDR Analysis & Reporting Tool or Real-Time Monitor seem able to do this. Any ideas would be appreciated.
Hi. Have a IPCC Enterprise environment and agent desktop 4.6.0.21 and have 2 users who can't login anymore. Nothing has changed I'm being told. These users can not login from any desktop with CAD. But other users can login from any desktop with CAD s...
Hi there,I have to deploy IP telephony at a site where Novell 5.1 is used as the DHCP.My customer thinks the DHCP cannot supply options 66 or 150 to the phones.Is anyone out there working with Novell DHCP and IP phones ???Thanks for your inputs,Eric
Is there anyway that a database lookup could be done from alphanumeric characters, such as "boz123" based on DTMF input from a caller? I know that ASR could do it, based on "say or input", but my customer isn't licensed for ASR and needs to look up...
We are having to manually set the Admin VLAN id on our 7960 phones due to using -shudder- Extreme switches on our new network build-out. This works fine until the power drops to the phone and when it reboots it doesn't seem to save the Admin VLAN id...
Any Cisco document talking about how to change IP address of the subscriber server. We are going to move subscriber into anther subnet across the WAN(assuming enough bandwidth). Thanks
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