We are using IPCC with Call Manager 3.0.9 and AS5300 IP gateway. We are getting complaints from our customers that when agents put them on hold, they hear nothing but the dead silent. I would like to know if I can set call manager to play beeps or music while caller is holding for the agent to come back on line.
My understanding is that you should get beeps by default when the caller goes on hold, the default time is every 10 seconds. Currently beeps is the only option and I don't think music on hold is available until call manager bravo, 3.1
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...
If you have 2 ISR routers, one acting as Failover, do we need to have both the same number of SRST licenses on the 2 routers?
No. You will only need the SRST licenses on the primary router. Because this feature...
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