Best practice for displaying calling party ID

[tripbrown]

I have several different office codes in a CM 4.0. I need to prepend the area code and first two digits to the actual 5 digit extension for outgoing caller ID. I am doing this by setting External Phone Number Mask on each line and telling my route group to use that value. Is this the best way to display caller ID in this situation?

[thisisshanky]

You can do this any way you want. You can check ext. ph number mask and set the mask on each phone. If you dont want to do this (too much work), you can set the prefix at the route pattern or route list level. route list level overrides route pattern level.

HTH

Sankar

PS: please remember to rate posts!

[jlzfeeney]

I believe you can mask with XXXX also as long as outgoing number matches your DNs.