Using CM 4.1.3 I can not figure out how to allow calls to ring a desk phone and a cell phone at the same time. I tried using a Line group but when I call the Hunt Pilot (set to broadcast) it rings twice and then I get a fast busy.
I have two extensions in the LG and one is set to fwd to a cell. Calling it directly will send the call to the cell, but dialing the Hunt Pilot will not.
I found a post with a possible solution on 4.0 but it is over a year old and the attached ZIP file of screen shots is no longer available.
Broadcast hunting enables Cisco Cisco CallManager Attendant Console to answer calls and place them into a queue. The attendant console displays the queued calls to all available attendants after inserting the calls into the queue and to all attendants that become available while the call is in the queue.
The attendant console only broadcasts calls to attendants that are set up as user/line number hunt group members in the broadcast hunting pilot point.
The queued calls appear in the Broadcast Calls window on the attendant PC. While in the queue, the callers receive music on hold if you have chosen an audio source from the Network Hold Audio Source and the User Hold MOH Audio Source drop-down list boxes in the Device Pool window.
Any attendant in the hunt group that is online can answer the queued calls. Cisco TCD does not automatically send the calls to an attendant. When an attendant answers a call, Cisco TCD removes the call from the Broadcast Calls window and displays it in the Call Control window of the attendant who answered the call.
You configure broadcast hunting for a pilot point by using the Attendant Console Configuration Tool. You can specify the following values for each broadcast hunting pilot point:
Queue SizeThis field specifies the number of calls that are allowed in the queue. If the queue is full, Cisco TCD routes calls to the "always route" hunt group member specified on the Hunt Group Configuration window. If you do not specify an always route member, Cisco TCD drops the call when the queue size limit is reached.
Hold TimeThis field specifies the maximum time (in seconds) that Cisco TCD keeps a call in the queue. If the call is in the queue for longer than the "HoldTime," the call gets redirected to the "AlwaysRoute" member. If you do not configure an always route member, the call remains in the queue until an attendant becomes available.
I noticed that you said you have to define the hold music in the Device Pool.
Question: If incoming calls come into the attendants and they are all 'busy'. Then they are immediately put into the broadcast queue. So an incoming call would go directly to music? That wouldn't be good.
Lets say you record a special .wave file that says "Thanks for calling, all attendants are busy, please hold." and you use that for the MOH.
THEN what if the Attendant puts them on hold while they page someone. You don't want it to play the same "Thanks for calling"! They already answered the phone.
So should the AC have 1 MOH for the incoming queue and a seperate one for the AC initiated Hold?
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