We send a unicast packets to the phones. If the phone is free, it will send a packet back to our server and wait for service. We can see that not all free phones send directly aswer. The trace can you see in the first message.
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...