I work for a medium-sized company that has outgrown it's current physical location.
Current environment: Just over 2600 phones on our centralized CallManager - one sub, two pubs. We are half-way through integrating Unity. We have several call ques and they are all utilizing a Nortel PBX and a contact center app for their ACD's. We will be integrating a new Contact Center - specific application as of yet undecided - that will allow us to move all ques over to VoIP and CCM.
In the meantime, back to our physical growth. We are forced, due to space constraints to move personnel and a call que to a leased space at another location. I have been asked to look into creating an ACD on a router for the group at that location in need of a call que as a temporary solution until our new contact center is intergrated and the pbx is gone (can't come soon enough).
I have zero experience with CME and IPCC/Unity Express or whatever they are calling it now. Through research, I've determined that I will need both to set up this scenario. What I don't know is where can I get resources on how to configure this? What type of hardware will I need to support up to 50 users? I became aware of a Cisco book, "Cisco IP Communications Express: CallManager Express with Cisco Unity Express" and looking at the chapter content, I see a lot of info on setting up AA's, but no specific mention of an ACD. Is this the book I need to guide me through this learning experience? Are there any addtional resources that will assist me to understand/configure this and make it integrate with our centralized CCM setup?
Ultimately, I will do that but would like a little background to have an idea of what they are going to suggest. I guess I could have made this much more simple by just asking what I would need to set up an ACD for 40 users and what type of documentation I can read to teach me about it. Thanks!
The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...
This document describe how DST changes and how time changes are
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setting the clocks forward 1 hour from standard time during the summer
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