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Bulk Edit removed all alt extensions when I tried to add some

Unity 4.0, Exchange2000. I used the Bulk Edit utility to add some Alternate Extensions to about 14 users. After it was done, I went in to look at them, and there were no Alternate Extensions listed. Previous Alternate Extensions that I had in there were gone as well. Is this a known bug with the tool. I did make sure that the "remove all alternate extensions for selected subscribers" checkbox was unchecked.

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Cisco Employee

Re: Bulk Edit removed all alt extensions when I tried to add som

Nancy just made an observation that may be what you're seeing here - this same type of thing (though not exactly as you describe it) was reported as a problem in CUBI with alternate extensions. There were two different looking bugs filed for this that turned out to have the same root cause:

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCec49342&Submit=Search

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCed12363&Submit=Search

Short story is the synchronization service that writes updated information from SQL to AD was choking and not getting alternate extensions properly - which had the effect of wiping them out in some cases. This could be what you're seeing - I'm testing on 4.0(2) and my 4.0(3.81) boxes (4.0(4) pre release) and don't see this issue - this bug was specific to 4.0(3) release.

This is fixed in 4.0(4) (not released yet) - I'm checking to see if it was bundled into an ES or not.

6 REPLIES
Cisco Employee

Re: Bulk Edit removed all alt extensions when I tried to add som

No, not a known bug - just tried it on my 4.0(3) box as you describe and it doesn't do that.

Which 4.0 build and what version of BulkEdit are you using? I'll get that combo and do a couple tests to make sure there's not some strange stored proc combo or something biting me here.

Community Member

Re: Bulk Edit removed all alt extensions when I tried to add som

Unity 4.0(3), Bulk Edit 4.0.0.38.

Here's a little more info. It only happened to some of the subscribers. Namely, the ones that already had Alternate Extensions assigned. The ones that didn't already have any worked fine.

Cisco Employee

Re: Bulk Edit removed all alt extensions when I tried to add som

interesting... can you email me the log created by BulkEdit when you did the run to lindborg@cisco.com so I can take a look? I'll poke on it some more here and see if I can repro anything like this - on my tests this didnt happen to users that had alternate extensions so something funky is going on somewhere.

Cisco Employee

Re: Bulk Edit removed all alt extensions when I tried to add som

Nancy just made an observation that may be what you're seeing here - this same type of thing (though not exactly as you describe it) was reported as a problem in CUBI with alternate extensions. There were two different looking bugs filed for this that turned out to have the same root cause:

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCec49342&Submit=Search

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCed12363&Submit=Search

Short story is the synchronization service that writes updated information from SQL to AD was choking and not getting alternate extensions properly - which had the effect of wiping them out in some cases. This could be what you're seeing - I'm testing on 4.0(2) and my 4.0(3.81) boxes (4.0(4) pre release) and don't see this issue - this bug was specific to 4.0(3) release.

This is fixed in 4.0(4) (not released yet) - I'm checking to see if it was bundled into an ES or not.

Community Member

Re: Bulk Edit removed all alt extensions when I tried to add som

That answers my question. Thanks for all your hard work on this.

Cisco Employee

Re: Bulk Edit removed all alt extensions when I tried to add som

Just to follow up - the syncher fix is available on 4.0(3) in ES 11. You can contact TAC to get hold of the ES if you want to go down that path.

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