I would like to know how everyone addressing the BCP issue?
More specially I want to know if it would be possible to have two sets of configurations available within the system, one is for standard everyday usage, and one is for emergency usages. For example:
Configuration 1 - Agent A, extension 1000, Jabber for Presence and IM, and use physical phone.
Configuration 2 - Agent A, extension 1000, Jabber for Presence, IM and Soft phone.
Given that UCCX does not support shared line, thus extension 1000 cannot be assigned to both physical and soft phone at the same time, thus the question to have configuration 1 active, and configuration 2 inactive, that way in the event of an emergency, all we have to do is reactivate configuration 1, and activate configuration 2.
- Solution 1 : Using softphone in configuration 1 and 2, so no shared line in this case
- Solution 2 : Use hardphone in configuration 1 and 2 in combination with extension mobility (so no shared line)
- Solution 3 : Use an ip communicator in configuration 2 in combination with extension mobility.
- Solution 4 : If you really need the hardphone in configuration 1, try to share lines. I know it is not supported but anyway, nothing is supported with UCCX ;)
More seriously, try it and if you experience issues with the UCCX, just use solution 1. Indeed, in your case, the 2 devices (Hard and soft) are never going to be used in the same time. So you should not experience any issue.
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