I never have figured out the logic in this, but like you I also have customers who like the Make Set Busy feature on the PBX. To me it just makes more sense to forward your calls to voice mail, but then what do I know.
One way to achieve this would be to just take the receiver off hook. Maybe Cisco will add this to their feature list in the future.
Unfortunately, the DND softbutton I think is limited to IPMA-using managers.
I wonder do the users realize that they don't have to know the voicemail pilot number, but can just touch "CFwdAll", "Messages"? Touching two buttons instead of one really isn't all that hard, and it's just one button to clear the forward.
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...