I am running a pilot pre-production rollout here at my company. We are replacing an old Repartee system. Issue #1 - Users cannot edit/record certain Greetings even though they are enabled (e.g. no prompts to record the "Busy" greeting in a conversation, but they can record via Active Assistant) Issue #2 - Users on Repartee can address new messages using the first three characters of the last name OR hit ## and address by extension. Unity seems to have no such abilty. One or the other. Confirmations? Thanks<br><br>
Issue #1- You can't record the busy greeting over the phone. You're limited to your standard, off hours and alternate greetings over the phone at this point.
Issue #2- Once a user logs into their mailbox and hit 2 to create a new message they are prompted to spell the user name or enter the extension. They can hit ## to switch between addressing modes at this point. Is this different that what you are seeing?
Keith Chambers Unity Technical Lead Unified Voice Team, San Jose Cisco Systems
getting the other greetings in the TUI (#1) has been in the hopper for a while but it never gets enough traction on it to get on the deliverables list. It's not on deck for 3.2 (what they'll be calling 4.0 now), I can tell you that much. The best I can suggest is hitting your account team up to get a request into PERS and bump it up the conversation's team priority list.
Are you getting this error “Installer User Interface Mode Not Supported. The installer cannot run in this UI mode. To specify the interface mode, use the -i command-line option, followed by the UI mode identifier. The value UI mode identifiers...
The below trick might come handy when you have to add a new node to a cluster but you don't have or is unsure of the security password for the publisher. This procedure has been around for ages.
1) Login into the CLI of the Publisher.