Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
Community Member

Busy when transfering to voice mail pilot number

Current problem:

Running call manager 3.3(3) with unified messaging 4.0 with 32 port so ext 5000-5031. Currently I have a pilot number of 5000, but after the first call ties up the line, the line rings busy and does not roll to the next number. If I change the pilot number two down to 5002 everything works fine. I have double checked to ensure the line is setup to roll.

1 REPLY
Community Member

Re: Busy when transfering to voice mail pilot number

Running a route plan report may give you the answer.

You may have another 5000 dn on your system i.e. Meet-Me Conferencing dn. Having it in another partition would keep it from showing as a shared line appearance yet would cause an issue such as this.

Regards,

James

109
Views
0
Helpful
1
Replies
CreatePlease to create content