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C Fwd All problem with one device pool


I am having a strange problem for call Forward all function. One device pool with call manager group 1 has around 400 phones registered and are not able to use CFWDALL function. Error I receive on phone screen is Database unreachable

If I am doing the CfwdAll for the users from CCM Admin web page it works.

The second device pool with almost 1500 phones registered with call manager group 2 works fine and is been working fine since long

CallManager version 3.1(4b)

Can somebody help !

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New Member

Re: C Fwd All problem with one device pool

The best way you could solve this issue is to stop the database service and then restart. The procedure for the same is given below:

1.Click Start- >Programs>Admin Tools>Services

2. In the services, "Stop" the Cisco Database Layer service

3. Keep this window open.

4. Once again click Start>Programs>Admin Tools>Component Services

5. On the left window, Click Comp Services>Comp>My Comp>COM+ Applications

6. Under that folder, right click on DBL, shutdown then start

7. Once you re-start, go back to your "services window" and start the service.