We have CAD 4.4.1, CallManager 3.2(2C), and ICM 4.6.2. There are three CallManagers in the cluster, and I see that all of the Cisco Agent Desktop clients (using media term) home to one server (the publisher). I'd like to move them to a different server, but they don't appear to use the device pools as defined in CallManager. How do I re-home these agents?
Upon startup of MediaClient, the file is read and the MediaClient tries to connect to the Primary CallManager. If this is the very first time that MediaClient has run and therefore has never successfully connected to a CallManager before, if this attempt is unsuccessful, it cannot attempt to rehome to another CallManager.
Are you getting this error “Installer User Interface Mode Not Supported. The installer cannot run in this UI mode. To specify the interface mode, use the -i command-line option, followed by the UI mode identifier. The value UI mode identifiers...
The below trick might come handy when you have to add a new node to a cluster but you don't have or is unsure of the security password for the publisher. This procedure has been around for ages.
1) Login into the CLI of the Publisher.