Is there a document that can explain how we setup CAD with Media Termination?? I'm trying to make it work without any luck.
I already configured the CTI Port on CallManager.. I create the agent userid on CCM and enable CTI Application Use.. I made the Device Association and mark the extensio as an ICD... When I log into the CAD.. it gets connected to the enterprise data and everything but when try to connect to CTI Server I get: Cannot connect to callmanager. Close softphone and check configuration.
Is it any configuration I am missing? I also have the Cisco TAPI configured in the same desktop as the agent software. I'm using CCM 3.3 SR2 and IPCC Express 3.1.
I already add the SP30+ with the MAC address of the Agent PC.. Now I don't have the "Unable to Connecto to CallManager" error but it still not working. Now I received "Unable to log agent in" when trying to connect to CTI Server. On the user page I already check the CTI Application Enable and also I add the SP30+ with the device association and mark the extension as an ICD extension and did the proper configuration in CRS and in Desktop Administrator..
I am 99% sure this error is related to you not associating the SP30+ to the rmuser (icduser). You have to associate the device to the actual agent user as well as the rmuser. Did you do this? Let me know.
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...
If you have 2 ISR routers, one acting as Failover, do we need to have both the same number of SRST licenses on the 2 routers?
No. You will only need the SRST licenses on the primary router. Because this feature...
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