Call Accounting for CallManager

[tdaul]

I am trying to find suitable packages that will provide detail call accounting reports from the CallManager system. Any recommendations??

[Brandon Buffin]

Have you tried CAR (CDR Analysis and Reporting)? This is a tool that's built in to CCM. Please see the following link for details.

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_administration_guide_chapter09186a00802de8db.html

Hope this helps. If so, please rate the post.

Brandon

[Tommer Catlin]

The two that I have seen are WinCall and CommView. It think WinCall has the better product.

[thisisshanky]

I have seen a few customers of mine using Veramark. This requires CDR to be enabled.

http://www.veramark.com/products/ecas.htm

PS: please remember to rate posts!

[aaronw.ca · Accepted solution]

Take a look at IP Communications Applications Central on Cisco's website:

http://forums.cisco.com/eforum/servlet/IPCApps?page=main

If you look at the Featured Technology Partners section:

http://forums.cisco.com/eforum/servlet/IPCApps;jsessionid=2m2qb1jfw1.SJ2B?page=Featured_Technology_Partners

... and click Call Accounting and Billing:

http://forums.cisco.com/eforum/servlet/IPCApps?page=Call_Acct_Billing

You'll see some the featured Call Accounting and Billing Application vendors- Avotus, ISI, and Mind. There are other Call Accounting and Billing solutions out there as well, which has been noted by others in this thread.

[david.sugarman]

Dear Madam, Sir

MIND CTI (Nasdaq: MNDO) is a leading provider of Billing and Customer Care, Accounting and Management Solutions for voice, data and content. With over 15,000 installations worldwide, we are certain that with our flexible solutions we will meet your demands.

MIND offers a family of Call Management products used by organizations for Call Accounting, Traffic Analysis and Fraud Detection.

Your interest in Call Management solutions is of great importance to us, as such we would like to briefly introduce you with our State if the art Call Management solutions:

1. We handle both legacy and IP switches.

2. Our Products are fully web-based, running on either a proprietary or a MS-SQL Database.

3. The key features of the various products presented above can be viewed on our website at:

For M.E.IP.S. - www.mindcti.com/call_management/PhonEXMEIPS.asp

For PhonEX™ ONE - www.mindcti.com/call_management/PhonEXONE.asp

We look forward to developing a mutually beneficial business relationship with you. Please feel free to contact me should you require any additional information.

Sincerely

David Sugarman