I use a product called Emerald XP from Veramark Tech. It includes a tool to query the CDR database and format the output. I use this product because i also have Avaya Definity PBXs in our environment. There are many other CAS products available for IP telephony, goto:
We purchased MDR Switchview. The vendor installed the product at the end of August 2001 and they are still working on resolving problems. We purchased the product based on the ability to produce web based near-time reports. Switchview removes (copies and deletes) the CDR and CMR records from the Publisher continuously. I am not sure how many installed sites they have, but it does work. I am hoping that our users will like it. We also use Cisco ART product, which is a free add-on to Callmanager. It really does a good job for a limited product. The new release of ART for Callmanager 3.1 has many new reports. I use the product all the time.
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...