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New Member

Call attendant -Adding a department

I can not find any help section that mentions on how to add a department to the directory in Call Attendant. The other sections allow you to right click to add, but that is not the case with the directory area.


Re: Call attendant -Adding a department

Just add the department to the global user attributes in call manager, once added, you need to start and stop the AC service to rebuild the list that the AC uses for the directory.

New Member

Re: Call attendant -Adding a department

Are you talking about the Global Directory? You have to enter individual users here with passwords and usernames. All I want to do is add a department.

What is the AC service?


Re: Call attendant -Adding a department

I answered another copy of this question earlier. Here is my answer:

The department as seen by Attendant Console is just a list of people who have that particular string listed as their Department in LDAP. If you configure at least one person as belonging to a certain department in DC Directory or in your AD or Netscape integrated directory, it should be searchable in Attendant Console.

If you are using the CallManager built-in DC Directory, you can set any user's Department using the Global Directory function in CCMAdmin. If you are integrated with Active Directory, you need to set the Department attribute on the user using Active Directory Users & Computers. I'm not sure how it works with the Netscape LDAP directory, but you probably don't have that.

As noted by tringwelski, you may need to restart the Attendant Console service on the CallManager(s) to refresh the directory as seen by the users' Attendant Console applications. It's shown as the "Cisco Telephony Call Dispatcher" in the Services control panel. If they still don't show up, look at this:

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