I have the Call Attendant Console configured and working. I have 3 attendants configured. My question is how can I have the call go to the second or third console if the first console is busy on the line. Each console has 6 lines configured. I have tried first available, this sends all calls to the first console all the time. Longest idle send the calls in a round robin fashion to all consoles. Is there a way to have the calls go to first console for say 4 rings and then try another console?
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...
If you have 2 ISR routers, one acting as Failover, do we need to have both the same number of SRST licenses on the 2 routers?
No. You will only need the SRST licenses on the primary router. Because this feature...
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