How do I in script editor (ICM 4.6.2) do the following:
if the ANI (Call.CallingLineID) is less than 10 digits, then go to one set of logic and if ANI is equal to 10 digits then go to another set of logic. I tried doing an if box with len(Call.CallingLineID)=10 and all calls pass. The object Call.CallingLineID is always 10 in length. I want to be able to say that if my ANI is less than 10 digits, don't consider it for a certain set of logic.
Are you using ANI Masking? If so what charachter are you using? Instead of using len you could use the function right to examine the last charachter to see if it is blank or * for instance. e.g. if right(Call.CallingLineID)=*
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...