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Call Coverage options for multiple people covering

We have 2 primary guys answering service calls and they cover each other's calls (now done by a second line on each phone) I have been asked to put another person in the cover path for each and if all busy or No answer to go back to vm of the originally called extension. Do I have to set up a hunt pilot/ line group to make this work?

1 REPLY
Silver

Re: Call Coverage options for multiple people covering

Not necessarily. You can still keep the second line appearence on each phone and do this with Callforwarding.

Lets take an example, the extensions of the primary guys are 2000 and 3000 and the new person is 4000.

Set 2000 CallForwardNoAnswer/Busy to 4000

Set 3000 CallForwardNoAnswer/Busy to 4000

Set 4000 CallForwardNoAnswer/Busy to voicemail

When someone calls 2000 and no one picks up and the call gets to voicemail, it will go to the voicemail box of X 2000.

Regards,

Anup

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