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Bronze

Call disconnects while on hold.

CCM 4.0 CENTRAL with mgcp gateway.

at mgcp gateway i have configured MOH etc locally.

Was working fine but jsut got a report of calls being disconnected whilst on hold. i noticed that the ephone-1 was deceased, rebooted and everything was fine. when i call into the branch via pstn, they place me on hold, i hear music on hold but my FXO port automatically disconnects me after approximately 20 seconds.

Here is a capture of the debugs.

Call scenario

1. call into pstn number and reaches AA

2. dials extension 151

3. as user to put me on hold.

4. put on hold and music starts

5. call disconnects

2 REPLIES
Green

Re: Call disconnects while on hold.

We need to add this command to the mgcp configuration on the gateway.

no mgcp timer receive-rtcp

Bronze

Re: Call disconnects while on hold.

worked like a charm

thank you

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