02-12-2004 11:06 PM - edited 03-13-2019 03:50 AM
We have been using a call routing rule to send caller to sign-in prompt when dialing a specific number.
Now, unity drops the call as soon as it receives it.
Tonight we changed phone carrier and had our DIDs pointed to a new set of PRIs.
The new and previous PRIs are all on a 6608 blade.
So the only thing that has changed in our system is the configuration of those new PRIs on the 6608.
What can cause unity to drop the call instead of playing the sign-in prompt.
This used to work before and the new PRI is configured the same way as the old PRI. They are just from different company
Could the difference of phone carrier be the issue?
We used SBC before and are using ATT now?
02-13-2004 03:18 AM
This problem sounds familiar. See below for a similiar problem and the resolution:
Call comes into Unity from the PSTN. SETUP hits Call Manager. Call Manager
sends back ALERTING. Unity goes offhook. This all happens in about .08 seconds.
Call Manager sits and waits for any STATUS messages from the service provider,
doesn't get any, so it sends the CONNECT. Everything is great, of course, until
the service provider sends back the STATUS complaining that it doesn't like the
progress indicator we sent in the ALERTING. Call Manager sees the STATUS after
the CONNECT, and so it drops the call.
This happens for every 9 out of 10 calls when dialing Unity directly from the
PSTN. When we call a user directly from the PSTN, everything works fine because
it takes him longer than .08 seconds to answer the call. If we call a phone and
it rolls over to Unity, everything still works fine because we've got plenty of
time to get the STATUS message back from the service provider.
To resolve this, we had to set the disableAlertingPI service parameter on Call
Manager to True.
02-13-2004 03:23 AM
On each of your
call managers, go to Service > Service Parameters. Select your call manager, and then select the
Call Manager service. Set "disableAlertingPI" to true.
02-13-2004 05:18 AM
That was it. It is now working.
Can this change trigger problems in other areas has a side effect?
For others in the futur looking for that problem, the error in the CM traces associated with this was
DISCONNECT pd = 8 callref = 0x8BF3
Cause i = 0x80E5 - Message not compatible with call
state or protocol error threshold exceeded
Thanks again for solving this.
02-13-2004 03:53 PM
Not sure of the possible side affects or the exact function of this setting. Perhaps Cisco TAC or someone monitoring this forum from IPCBU can comment.
Here are 3 defects regarding this problem:
pstn caller gets fast busy on Unity and Callmanager
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCea86958&Submit=Search
Unity TSP Should Allow configurable Delay in Answering Calls
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCea32524&Submit=Search
CFA or CFB to VM fails when calling from DMS100.
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCdz17571&Submit=Search
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