Is ther a way to keep the focus on the current call in progress when a second call comes in on call waiting? The call waiting is rarely used, but we often need to transfer the first call when there is another one ringing in.
The phones are 7940's and the CallManager version is 4.1(3)sr3c.
Hmmmmmmmmmmm ..... maybe you are running into this bug;
CSCsg20534 Bug Details
Headline GoPed: Auto Line Select does not work as expected
First Found-in Version 8.1(0.85), 8.2(0.44)
With 'Auto Line Select' Disabled, the display will show a new incoming call on another line if there already is an active call. The display should not change to show the new incoming call if this feature is disabled and there is an active call on a
First Fixed-in Version 8.2(1.3), 8.3(0.5), 8.1(0.86), 8.2(0.45)
I see what you are saying here and I was missing the fact that you were referring to "Call Waiting". My bad! I did set this up in our lab and it works the exact same way you described. Focus shifts right away to the new call with the only option to use the "Answer" softkey. This was for 7940's,7960's and 7941's with different firmware and a different CCM version. So I am left to conclude that this is working as expected.
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