Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. If you'd prefer to explore, try our test area to get started. And see here for current known issues.

New Member

Call Forward Divert

If I apply a divert to a phone, is it possible to transfer calls back to the phone with the divert on, assuming I am tranfeering from the divert destination.

At the moment, if I try this I get engaged tone, is there a way around this.

Thanks

  • Other Collaboration Voice and Video Subjects
1 REPLY
Hall of Fame Super Red

Re: Call Forward Divert

Hi Richard,

This feature used to be available on our Legacy PBX but is not supported yet on CCM. What we have done to overcome this is to install a second number (hidden non-DID) on certain phones that calls can be transferred to regardless of the CFWD All status (CFWD All only works for line 1). You could also look into Cisco IP Manager Assistant (IPMA) that will support this type of functionality for a Manager/Admin setup;

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_administration_guide_chapter09186a00803f3ab3.html#wp39049

Hope this helps!

Rob

Please remember to rate helpful posts.....

"May your heart always be joyful And may your song always be sung May you stay forever young " - Dylan
129
Views
0
Helpful
1
Replies
This widget could not be displayed.