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New Member

call forward external calls only to cell phone

User wants to forward external calls only to cell phone and let the internal calls go to voice mail. Can this be done? 7941 phone;Call Manager 4.2;

Unity 4.0 Build 4.0(5)

1 ACCEPTED SOLUTION

Accepted Solutions
Hall of Fame Super Red

Re: call forward external calls only to cell phone

Hi Mary,

Hope all is well :) This is not possible with Call Forward All but is possible with Forward No Answer and Forward Busy. For example;

Device>Phone>Selected DN>Call Forward and Pickup Settings>

Set;

Forward No Answer Internal - to VM Pilot#

Forward No Answer External - to Cell/Mobile (9-xxx-xxxx depending on dial plan) Make sure the CSS has External Access

Hope this helps!

Rob

5 REPLIES
Hall of Fame Super Red

Re: call forward external calls only to cell phone

Hi Mary,

Hope all is well :) This is not possible with Call Forward All but is possible with Forward No Answer and Forward Busy. For example;

Device>Phone>Selected DN>Call Forward and Pickup Settings>

Set;

Forward No Answer Internal - to VM Pilot#

Forward No Answer External - to Cell/Mobile (9-xxx-xxxx depending on dial plan) Make sure the CSS has External Access

Hope this helps!

Rob

New Member

Re: call forward external calls only to cell phone

Thanks, Rob!!!! I knew you would have the answer for me.

Hall of Fame Super Red

Re: call forward external calls only to cell phone

Hi Mary,

You are always welcome my friend :)

Take care,

Rob

New Member

Re: call forward external calls only to cell phone

hey that worked out pretty slick, thanks Rob!

Hall of Fame Super Red

Re: call forward external calls only to cell phone

Hi Mike,

Good stuff! Glad to be of some small help :)

Take care,

Rob

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