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Call Forward to Call Handler Issue

I have a situation where I setup a Call Handler to say "Sorry, the

person you are trying to reach is unavailable. To speak to someone else

press 0". I setup a DN for it of 1217 and I setup a CTI Route Point of

1217 with Call Forward All to Voice Mail. When I dial that number

directly, it works. However, I want to forward many of my other phones

to that Call Handler and hear that message. The way it works now is

that when the IP phone forwards to 1217, the caller hears the Default

Greeting instead of my Call Handler. One additional note is that this is not the only Call Handler that I would like to do this on. Different Call Handlers have different zero out options. I know I can work around this with

Call Routing Rules on Unity, but I really don't want to create 100

different rules. Any ideas?

1 ACCEPTED SOLUTION

Accepted Solutions
Cisco Employee

Re: Call Forward to Call Handler Issue

You should be able to set up those phones with a voicemail profile that has a mask of 1217. The reason this isn't working the way you anticipated is that if A forwards to B (1217) which forwards to Unity, it's going to look for A's extension. Since that doesn't exist, you get the opening greeting.

2 REPLIES
Cisco Employee

Re: Call Forward to Call Handler Issue

You should be able to set up those phones with a voicemail profile that has a mask of 1217. The reason this isn't working the way you anticipated is that if A forwards to B (1217) which forwards to Unity, it's going to look for A's extension. Since that doesn't exist, you get the opening greeting.

New Member

Re: Call Forward to Call Handler Issue

Excellent idea! I don't even need the CTI route points if it's done that way. Thanks for the quick response.

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