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New Member

Call Forward to Unity Connection failed

I have cucm7 and uc7.

All phone can call voice mail pilot (which has tow ports) got proper response. Using message button on phones work as well.

But when phone A call phone B, no answer and busy calls dropped even though all CallForward setting on DN are pointed to VM.

Please help,

Thanks,

9 REPLIES
Cisco Employee

Re: Call Forward to Unity Connection failed

Are Phone A and VM ports in the same location and speak the same codec??

HTH

java

if this helps, please rate

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
New Member

Re: Call Forward to Unity Connection failed

Yes. They have same codec.

Port Monitor (RTMT) on UC show no activity during the test call from phone A to B.

Thanks,

Cisco Employee

Re: Call Forward to Unity Connection failed

From A:

If you dial the VM pilot directly do you reach CUC??

You shouldn't be able to reach the VM ports directly if you followed the integration guides, but if you change the CSS to reach them do they take the call??

I would say check the routing rules but you mention you see nothing coming into the ports.

HTH

java

if this helps, please rate

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
New Member

Re: Call Forward to Unity Connection failed

Yes. All phones can reach UC by dialing pilot number and pressing message button.

User can set up voice mail passwe, gretting, etc.

But when two phone call each other, it did not forwarded to vm after no asnwer/busy.

Thanks,

Cisco Employee

Re: Call Forward to Unity Connection failed

There is no overlapping with the VM pilot and the VM ports DNs right?

I mean the VM pilot and VM ports do not have an identical DN

HTH

java

if this helps, please rate

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
New Member

Re: Call Forward to Unity Connection failed

They are unique. No overlapping numbers.

CFA was assigned with pilot number and port dn as a test. But still not forwarded to uc/vm.

Hall of Fame Super Red

Re: Call Forward to Unity Connection failed

Hi Smallrain,

Hope all is well my friend! I think Java is onto something with the CSS reference (+5 points for Friday Java :)

Check the CSS assigned to your Call Forward settings (No answer,Busy etc.) to ensure that these CSS can reach the VoicemailPilotNumber partition.

Hope this helps!

Rob

New Member

Re: Call Forward to Unity Connection failed

Hi Rob,

Thanks!!! That fix it.

Hall of Fame Super Red

Re: Call Forward to Unity Connection failed

Hi Smallrain,

Great stuff my friend! Have an excellent weekend.

Cheers!

Rob

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