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call forwarding with B-ACD script on CCME?

ird
Level 1
Level 1

‎05-14-2006 11:39 PM - edited ‎03-13-2019 01:16 PM

Hi,

I want to do a call forward on a ephone-dn included on a hunt group that have B-ACD script activated, but B-ACD ignore de call forward via soft key.

Is there any way to do a call forward?

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beth-martin
Level 5
Level 5

‎05-19-2006 06:59 AM

I understand that there is a one-to-one correspondence between every AA application and Queue application That is each AA application is associated with a unique Queue application. I do not think it is possible to share the Queue Application across different AA Applications

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ird
Level 1
Level 1
In response to beth-martin

‎05-19-2006 11:30 AM

Thank you.

Well, so there is any way to forward the operator extensions to the voicemail when they go out?

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