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Community Member

call fwd/na for att console

Customer has 2 attendant consoles. when not on line caller goes to vm. when on line caller is answered by attendants in a round robin arrangement. works fine.

if att's are on line and don not answer the call, it just keeps on ringing. is there a way to have unanswered calls go straight to vm ( last member of line grp is a cti route point that fwds/all to vm)

call mgr is 4.1.3

thanks

rob

2 REPLIES
VIP Purple

Re: call fwd/na for att console

Rob,

You would need to configure CFNA at the DN level for each DN in the hunt group. AC Hunt Groups look for the first available member and route the call to that member.

Hope this helps. If so, please rate the post.

Brandon

Community Member

Re: call fwd/na for att console

Brandon:

I'll give it a shot, but I thought the pilot pays no attention to the cf settings on the dn's.

thanks

rob

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