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Call Handler Configuration

Hi,<br>Cisco Unity 3.1(1)<br>Requirement--I have configured the opening greeting so that when the user presses 1,the sales(name of the handler) call handler must get activated & call should transfer to an extension(not voice mail)& if the user is not present it should go to the voice mail of the user .<br><br>Status-The call goes upto the greeting of the sales call handler & instead of going to the destination extension ,goes directly to the voice mail of the EAdministrator.<br>Pl let me know where I am going wrong.<br>Anonymous<br><br><br><br><br>

3 REPLIES
Anonymous
N/A

Re: Call Handler Configuration

Post exactly what you have configured on the CH, Transfer options, greeting options, etc. then maybe someone can help you.

Anonymous
N/A

Re: Call Handler Configuration

Make sure that when you assign your one-key dialing digit and select the destination call handler, that you choose 'attempt transfer for' in the pull down on the select destination screen.

Scott Morgan
Cisco Systems TAC

Anonymous
N/A

Re: Call Handler Configuration

Hi,
Created a call handler named Opening.In Greetings menu created a greeting as "welome to .... press 1 for sales department".
In caller Input Key 1 ,in Action Send caller to, Sales Department call handler is selected.

In Sales department call handler ,call transfer is set to Yes,ring a subscriber at this extension at "4403" is set.In messages menu.message receipient is set to the 4403 subscriber.
I have assigned 4489 opening call handler.
When I tested "opening" call handler,it goes upto sales department call greeting & directly goes to the voicemail box of 4403 instead of ringing first.
Let me know if the configuration is wrong.
Regds
Anonymous

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