i want to configure a call handler to play a "office close message". when caller call the number after office hour.<br>i configure an extension number for a callhandler, and configured the cti route point (same ext as callhandler) to forward to voicemail. is this the correct way to do?<br>now after playing greeting message, unity will prompt user to leave a voice mail, even i configure the after greeting action to hangup. what am i missing?<br> <br><br><br><br><P ID="edit"><FONT SIZE=-1><EM>Edited by sara on 6/5/02 04:58 AM.</EM></FONT></P>
My guess would be you are hitting the wrong greeting... as a test record a different greeting in each greeting (standard, off hours, internal, busy), make sure the alternate greeting is not enabled since it will over rule all other greetings. Depending on what is coming in for the caller, called and forwarding numbers Unity may be playing the internal greeting (which has a higher priority than the off hours greeting if it's enabled) or the busy greeting (also a higher priority).
You can check the call viewer in the Unity program group or the Tools Depot to watch what information is coming to us from the switch when you do a test call... this may help figure out which greeting is triggering and why as well.
The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
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Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...
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