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New Member

Call Handler Greeting Recording

I am trying to record a greeting for a call handler and I am having issues. I want to record it from my phone. Once I am in the Call Handler itself, I click on the recording options and it asks for an extension and a "server". What does it want for "server"? IP, fqdn, alias, Windows Name, ?? And is it the CCM server, or the Unity server, or ??

3 REPLIES
Silver

Re: Call Handler Greeting Recording

Use the windows machine name of the Unity box and use the extension of your phone.

New Member

Re: Call Handler Greeting Recording

Nope. "The Specified Server Cannot be Found". I've tried the NT name of the Unity and CallManager servers and it doesn't like any of them.

New Member

Re: Call Handler Greeting Recording

Use the IP address or Host name of the Unity box. If the host name or ip address does not work then make sure your PC is able to ping either the host or ip address.

HTH

D

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