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Call Handler Help

In Unity 2.4.6, I have created some call handlers for an extension dedicated to providing information to callers (For office hours press 1, for directions press 2, etc.) Well, in short, I have the call handler repeat its message if the caller doesn't enter an option within 5 seconds. If the caller still doesn't enter an option after the second time around, I send the call to the "Goodbye" or "Hang-up" call handler. However, after the second time, the caller doesn't have enough time to select an option after the message. The message plays and directly afterwards it's passed to the other call handler. How can I give the caller more time to select an option after the second message?<br><br>

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3 REPLIES
Anonymous
N/A

Re: Call Handler Help

Probably the easiest way to do this is to append 5 or 6 seconds of silence onto the end of the greeting itself and remove the 5 second delay between retries. This way the caller will hear the greeting twice with 5 second pauses afterwards both times before they get shuttled off to the Goodbye call handler.

there's no way to configure Unity to "pause" after playing the greeting and taking the after greeting action.

Jeff Lindborg
Unity Technical Lead/Answer Monkey
Cisco Systems
lindborg@cisco.com
http://www.AnswerMonkey.net (new page for Unity support tools and scripts)

Anonymous
N/A

Re: Call Handler Help

I tried that, but I am recording from the phone, and Unity notices when there is silence and stops the recording at least one second after you're done talking.

Anonymous
N/A

Re: Call Handler Help

one trick is to use the media master for this and you can append to the end of the greeting as long as you want (there is no silence detection when recording via the media master control).

Jeff Lindborg
Unity Technical Lead/Answer Monkey
Cisco Systems
lindborg@cisco.com
http://www.AnswerMonkey.net (new page for Unity support tools and scripts)

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