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Call Handler internal "Please wait..." msg

In a call handler, any time a transfer is specified, a recording that says "Please wait while I transfer your call." is played prior to the call transfer. Is there anyway to disable this or change that recording? Thanks!<br><br>___________________________________<br>Jeff Schneider<br>Director of Information Technology<br>Kanakuk Kamps

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Anonymous
N/A

Re: Call Handler internal "Please wait..." msg

yes, you can replace that prompt with a silent one if you don't want it to play. Be aware this is not TAC supported and if you upgrade your system later the silent prompt will be written over with the original one and you'll have to do this again...

here's a post that talks about the steps necessary:

http://avforums.isomedia.com/cgi-bin/showthreaded.pl?Cat=&Board=unityent&Number=7129&Search=true&Forum=unityent&Words=please wait&Match=Entire Phrase&Searchpage=0&Limit=25&Old=allposts&Main=3747


Jeff Lindborg
Unity Technical Lead/Answer Monkey
Cisco Systems
lindborg@cisco.com
http://www.AnswerMonkey.net (new page for Unity support tools and scripts)

Gold

Re: Call Handler internal "Please wait..." msg

No there is not at this time. This is a hard coded prompt and we don't support modifying system prompts for several reasons. Not to say it can't be done but if you do your custom prompts will be overwritten after an upgrade.

Keith

Keith Chambers
Unity Technical Lead
Unified Voice Team, San Jose
Cisco Systems

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