Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Community Member

Call Handler Receiving the Fail Safe Message

Unity 3.15

Exchange 2K Unified

Cisco 7750 Installation

I am trying to setup a CallHandler to receive voice messages. After I setup the voicemail box and try to access it, I get the Unity Fail Safe Message "Sorry the System is currently unable to complete your call. It is only happening on the CallHandler. Here are the two errors that I am getting in my app log.

GetCallHandlerProperties returned [0x8004010f] on line 433 of file e:\views\cs_UE3.1.4.39\un_Conv2\AvConvPhoneHandler\AvConvPHGreetingSvr\AvSPlayGreeting.cpp

Running conversation PHGreeting on Port 2

and......

IAvCallHandler::get_Recipient returned [0x8004010f] on line 1864 of file e:\views\cs_UE3.1.4.39\un_Conv2\AvConvPhoneHandler\AvConvPHGreetingSvr\AvSPlayGreeting.cpp

Running conversation PHGreeting on Port 2

I also am receiving a lot of these errors.

The Open Procedure for service "ISAPISearch" in DLL "C:\W2KS\System32\query.dll" failed. Performance data for this service will not be available. Status code returned is data DWORD 0.

Thanks for the help.

Bob

3 REPLIES
Cisco Employee

Re: Call Handler Receiving the Fail Safe Message

The conversation errors seem to indicate it doesn't like the greeting you have it configured to play - any chance you pasted it in from a file that's a format Unity isn't liking? Try switching the greeting to using "system" as a test to see if it still boots you out (make sure you're adjusting the proper greeting - I always suggest activating the alternate greeting to be sure you know which one is being triggered).

The ISAPI search errors don't have anything to do with Unity - looks like the DLL that service uses to log performance data isn't registered properly. Nothing to be overly concerned about I wouldn't think.

Cisco Employee

Re: Call Handler Receiving the Fail Safe Message

oh, also on the 2nd error there it's having trouble finding the recipient - make sure you have a valid subscriber or distribution list configured as the message recipient on the messages page...

Community Member

Re: Call Handler Receiving the Fail Safe Message

Thanks for the help. I didn't have an association to the receipeint.

bob

114
Views
0
Helpful
3
Replies
CreatePlease to create content